Custom Computers of Salem
Support

Welcome to our support page. Here you will find information about our remote support solutions and gain answers to some of the more commonly asked questions you may have about our services.

Remote Desktop Support
Don't have the time to disassemble your computer, drive to the shop, and go back to pick it up later?

Then don't! Custom Computers of Salem can now provide you with instant support (high-speed internet connection required) with no travel expense/time on your part, and best of all, we work with your schedule!

With our remote desktop support solution, we can establish a session via the internet to provide you with:

  • System Tune-ups
  • One-on-One Training
  • Software Support
  • General Maintenance
  • Real-time feedback

Click here to download our remote assistance client file

Please note: Downloading this file will not immediately initiate a session, you must still give us permission to access your computer; there is no charge to download.

Visit our Services page for pricing or our Contact page to reach us for an appointment.

Frequently Asked Questions
Q: What should I bring when I drop off my computer?
A: Desktops: The box only. We have all cords and peripherals needed to work on your computer*.
 Notebooks: The notebook itself AND its power cord

Q: What are your terms of sale?
A: Computer Systems :: Half down (to guarantee sale), remainder on pick-up or delivery.
Individual Components :: Full price paid at point of purchase.

Q: What kind of warranty do you offer?
A: New Computer Systems :: 3 Year Limited Warranty :: 3 Years Labor, 1 Year Parts at no additional cost
New Individual Components :: 1 Year Limited Warranty :: 1 Year Parts at no additional cost
Re-Certified Systems & Components :: 30 Day Replacement-Only Warranty


Q: What is your return policy?
A: Returns are not accepted; replacement product is available within the warranty period

Q: Do you offer over-the-phone technical support?
A: To our existing customers we offer technical support over the phone.
We will try and answer the questions of our potential customers. Please understand that because we do not know the exact make of your computer and the parts inside we cannot make a proper assessment without looking through the computer hands-on.

Q: What forms of payment do you accept?
A: Cash and most major credit cards (Visa, Mastercard and Discover)

*It is the customers responsibility to create backups of their own data.

**Pickup & Delivery is available in Salem/Keizer and surrounding communities, see our Services page for pricing.

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